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Puerto Vallarta News NetworkMexico & Banderas Bay Area News 

911 Emergency Number Now Working in Puerto Vallarta

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January 9, 2017

For years there were several numbers to call in Puerto Vallarta for emergencies, but, starting January 9, 2017, assistance from police, firefighters, or rescue personnel will be available simply by dialing 911.

Puerto Vallarta, Mexico - On January 9, 2017, 911 will be put into service in Puerto Vallarta, replacing the current 066 emergency telephone number. Emergency services will continue to operate from the Comprehensive Communications Center (Ceinco) while the construction of the Command, Control, Communication and Computing Coordination Center (C5) is completed.

Ceinco engineer Salvador Medina Bonilla, who is responsible for 911 operations, said that the 066 number will continue to work until the general public knows to call the new telephone number for emergency attention.

The new emergency number will be managed by the executive secretariat of the National Public Security System, and telecommunications service providers will be required to provide land lines and mobile phones with free access to the new emergency number.

A better response time is expected with the new emergency number, especially for calls received from mobile phones, which represent 90 percent of all emergency calls in the city.

Salvador Medina added that, to better serve the people of Puerto Vallarta, 25 new members have been added to the existing team of 80 operators, who were trained to handle emergency call last year.

Original article translated and edited by Ricardo Acerco for BanderasNews.com.